Privacy Policy
1. Who we are
This Privacy Policy explains how MRB Ocean Limited trading as Ingeno handles information in connection with the Ingeno website at ingeno.app and the BullionPulse mobile application. In this document, Ingeno, we, us and our refer to MRB Ocean Limited trading as Ingeno.
BullionPulse is a precious-metals portfolio and market-tracking application. It is designed to provide price tracking, portfolio tracking, performance calculations, alerts and market information. BullionPulse is not a brokerage, trading platform, investment adviser or regulated financial adviser.
2. Summary of our privacy approach
BullionPulse has been designed to minimise personal-data collection. The app does not use user accounts at launch, does not require usernames or passwords, and does not store your portfolio data on Ingeno servers. Portfolio information that you enter into BullionPulse is stored locally on your device and is not accessible by Ingeno.
| Area | Launch position |
|---|---|
| User accounts | No user accounts, usernames, passwords or account recovery. |
| Portfolio data | Stored locally on your device and not stored on Ingeno servers. |
| Cloud sync | Not enabled at launch. |
| Payments | Processed by Apple App Store or Google Play when subscriptions are available; Ingeno does not receive card details. |
| Subscription access | Planned to be managed using RevenueCat with anonymous customer identifiers when paid subscriptions are enabled. |
| Analytics | Cloudflare Web Analytics for the website; no Google Analytics, advertising analytics, marketing pixels or behavioural profiling. |
| Crash reporting | None at launch. |
| Advertising | None at launch. |
| AI features | None at launch. |
| Push notifications | Not enabled at launch. Price and portfolio alerts are foreground-only in the current build. |
| Contact forms | None at launch; support is handled by email. |
3. Information you provide to us
You may provide personal information when you contact us by email at [email protected], [email protected] or [email protected]. This may include your name, email address, the content of your message, technical details you choose to provide, and any attachments or screenshots that you send to us.
Please do not send us unnecessary sensitive information, payment-card details, passwords, private keys or complete financial records. If we need information to investigate a support issue, we will ask only for what is reasonably required.
4. Portfolio and app data stored on your device
BullionPulse portfolio data is stored locally on your device. This may include information you enter about precious-metal holdings, prices, quantities, currencies, portfolio calculations, alert settings and related app preferences. Ingeno does not store this portfolio data on its servers and does not have access to it.
Because this data is local to your device, deleting the app or clearing app data may delete your locally stored BullionPulse information. You are responsible for maintaining any backups that your device or operating system makes available to you.
5. Subscription and payment information
Where BullionPulse Premium subscriptions are available, subscriptions are purchased through Apple App Store or Google Play. Ingeno does not process card payments, does not receive your full card details, and is not the merchant of record for those store transactions.
BullionPulse is planned to use RevenueCat to help manage subscription entitlement status at subscription launch. RevenueCat may process anonymous customer identifiers, app-store transaction status, entitlement status, product identifiers, purchase dates, renewal status and similar subscription-management information. BullionPulse does not operate a separate Ingeno login system for subscription access.
Before RevenueCat subscription configuration is enabled in the production app, any entitlement testing or development controls are not live store subscriptions. The public launch behaviour is intended to use Apple App Store or Google Play billing with RevenueCat entitlement management.
6. Market-data requests and technical information
BullionPulse uses market-data providers to support precious-metals price tracking. The primary provider is MetalpriceAPI and the fallback provider is GoldAPI. Requests are routed through BullionPulse-controlled Cloudflare infrastructure. Users do not communicate directly with these market-data providers from the app.
When the app communicates with BullionPulse infrastructure, technical request information may be processed to provide the service, maintain security, diagnose faults and protect the reliability of the service. This may include IP address, date and time of request, app version, device or operating-system information made available by the request, request metadata and server logs.
7. Website analytics
The Ingeno website uses Cloudflare Web Analytics. We do not use Google Analytics, advertising analytics, marketing pixels or behavioural profiling at launch. The purpose of website analytics is to understand broad website usage, reliability and performance without building behavioural advertising profiles.
Our Cookie Policy explains the website analytics position in more detail, including whether cookies or similar technologies are used.
8. How we use information
We use information only for legitimate product, support, security, compliance and operational purposes. These purposes include providing BullionPulse functionality, managing subscription access when subscriptions are available, responding to support and legal requests, maintaining app and website security, diagnosing service issues, complying with applicable legal obligations, and improving reliability and user experience.
| Information category | Main purpose |
|---|---|
| Support emails | To respond to your enquiry, investigate reported issues and keep a record of correspondence. |
| Local portfolio data | To provide app functionality on your device; this is not stored on Ingeno servers. |
| Subscription entitlement data | To determine whether Premium features should be available when subscriptions are live. |
| Technical request data | To provide market-data functionality, protect infrastructure and diagnose faults. |
| Website analytics | To understand site usage and reliability without advertising profiling. |
9. How we share information
We do not sell your personal information. We do not use advertising networks or marketing pixels at launch. We share information only where necessary to provide the service, operate subscriptions when available, respond to your requests, comply with legal obligations or protect our rights and users.
| Recipient or service | Reason |
|---|---|
| Apple App Store | Payment processing, subscription management and platform services for iOS users when subscriptions are available. |
| Google Play | Payment processing, subscription management and platform services for Android users when subscriptions are available. |
| RevenueCat | Planned subscription entitlement management and restore-purchase support when paid subscriptions are enabled. |
| Cloudflare | Website hosting, security, infrastructure routing and website analytics. |
| Market-data providers | Retrieval of precious-metals market data through BullionPulse-controlled infrastructure. |
| Professional advisers or authorities | Where required for legal, compliance, security or regulatory reasons. |
10. International processing
The services we use may process information in different countries. Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in a manner consistent with this Privacy Policy and applicable data-protection requirements.
11. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including support, security, compliance and legal-record purposes. Support correspondence is retained for as long as needed to manage the enquiry and maintain appropriate records. Technical logs are retained only for operational, security and diagnostic purposes and should not be kept longer than necessary.
Portfolio data stored locally in BullionPulse remains on your device until you delete it, delete the app, clear app data or otherwise remove it through your device or app controls.
12. Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, restriction or portability of personal information that we hold about you. You may also have the right to object to certain processing or to complain to a data-protection authority.
Because BullionPulse stores portfolio data locally and does not store it on Ingeno servers, we may not be able to access, export, correct or delete that local portfolio data for you. You can delete local BullionPulse data by using available in-app controls, device storage controls or by deleting the app, subject to your operating system's behaviour.
To make a privacy request, contact [email protected]. We may need to verify your request before acting on it.
13. Children
BullionPulse is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, contact [email protected] so that we can review the matter.
14. Security
We use reasonable technical and organisational measures to protect the information we process. No app, website or transmission method can be guaranteed to be completely secure. You should keep your device secure, use device-level protections where available, and avoid sending sensitive information to us unless necessary.
15. Future features
BullionPulse may add features in future releases, such as cloud sync, push notifications, crash reporting, additional analytics or AI-assisted features. If future features materially change how information is handled, we will update this Privacy Policy before or when those changes take effect.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. If changes are material, we will take reasonable steps to bring them to your attention through the website, the app or store-release notes as appropriate.
17. Contact
For privacy questions, legal enquiries or data-rights requests, contact:
| Purpose | |
|---|---|
| Privacy and legal requests | [email protected] |
| Product support | [email protected] |
| General enquiries | [email protected] |